Terms + Conditions
MCKEITH RESEARCH LTD
Gillian McKeith Wellness Ranch
TERMS & CONDITIONS
By confirming the booking, you accept the following Terms & Conditions:
Check-In and Check-Out Times
Check-in from 16:00 (after 4:00pm) onwards, and check-out is before 12:00 noon.
Late check-out will be charged at an additional daily rate fee.
In order to confirm a booking, the total cost of the retreat reservation must be paid in advance in full at the point of booking. Payment may be made via the website, debiting the credit card or debit card. Payment may also be made via telephone or direct with McKeith Research Ltd via bank transfer or other form of payment to be specified.
Any products purchased in the Shop at the Gillian McKeith Wellness Ranch or additional services purchased at the Gillian McKeith Wellness Ranch not in the Gillian McKeith Wellness Ranch packages will be paid by client at the time of the purchase via either credit card or cash Euros or wire transfer into the account of McKeith Research Ltd.
Cancellation & Refund Policy
All clients are advised to engage holiday insurance. Insurance must be purchased independently by the client and paid directly by client to the insurance company. Holiday insurance is not included in your retreat price.
If client cancels retreat reservation after booking, the following cancellation policy is in place:
1. All cancellations must be sent to McKeith Research Ltd in writing via both email AND post, and supported by a telephone call to McKeith Research Ltd
Retreat@McKeithResearch.com Telephone 0044 208 432 2275
2. Generally there are no refunds for cancellations, except for illness or death with a letter from a medical doctor.
3. In the event of acceptable reason for cancellation accompanied by a medical doctor letter, the following policy will be adhered to:
(a) Any promotional inclusions will be deducted from any refund, if applicable.
(b) A full refund minus 10% for administration fee will be provided to client for cancellations up to 90 days prior to start of the booked retreat
(c) A 50% refund will be provided to client on cancellations between 30 to 90 days prior to the start date of the booked retreat
(d) A 30% refund will be provided to client between 14 to 29 days prior to the start date of the booked retreat
(e) No refund will be provided to client on cancellations between 13 to 0 days prior to the start date of the booked retreat
(f) No refund will be provided to client on cancellations on the day of the start of the booked retreat or any cancellations by client during the period of the actual booked retreat
(g) Client may change the date of the booked wellness package up to 7 days prior to the start of the originally booked date, subject to availability of the new date of booking, and the client shall thus suffer no penalty or additional change fee.
Minors/children/persons under the age of 14 years old are not permitted to attend the retreats. Persons between the ages of 14 and 17 must be accompanied by an adult or guardian at all times, and written permission must be provided by McKeith Research Ltd for the minor to attend the retreat.
All persons participating in the retreats should be 18 years or older to attend.
Pets or animals of any kind are not permitted to be brought onto the ranch property. Clients with a pet will be required to depart the retreat immediately with no refund whatsoever. Any damages caused by the pet will be charged to the client credit card.
SMOKE-FREE & ALCOHOL-FREE
Smoking of tobacco or any other substance is not permitted anywhere on the premises of the ranch property, whether inside buildings or on outside lands of the premises. The property is entirely a smoke-free zone. The use of recreational drugs is strictly prohibited. The ranch property is also an alcohol-free zone, except in the case of special events or weddings when discussed and approved in advance with McKeith Research Ltd. The unauthorised use of recreational drugs, alcohol or smoking of substances may result in management request for immediate departure of the client from the ranch with no refund whatsoever.
Flights & Airport transfers
Flights must be booked independently at the sole and separate cost to the client. To be clear, the retreat price does not include airline travel or airport transfer costs. The costs of airline travel and airport transfers are separate costs which the client will need to pay to those relevant companies.
McKeith Research Ltd is able to organise the taxi transfer for the journey from the Seville airport to the retreat property and the return transfer from the retreat property back to Seville airport. This transfer is a separately charged cost to the client, but may be helpful in assuring a smooth direct vehicle journey to and from the retreat property. If client would like McKeith Research Ltd to organise such taxi transfer, then minimum advance notice and full payment of the transfer of no less than 7 days prior to date of arrival must be provided by client to McKeith Research Ltd.
Client agrees that McKeith Research Ltd/Gillian McKeith Wellness Ranch shall not be held liable or responsible for the cost of any flights of the client whatsoever. In the event that a taxi transfer is late to the airport and causes missed flight, McKeith Research Ltd shall not accept any responsibility.
If client causes any damage or loss to the room or any part of the property, the client shall be held fully liable and responsible for such damages or loss.
Clients are expected to dress respectfully and appropriately at all times.
Nudity is not permitted in any of the common areas where other clients or persons could take notice.
The Gillian McKeith Wellness Ranch is an educational facility to teach lifestyle concepts, and motivational and inspirational tools. It is not a medical facility. If you have a medical condition or if you are pregnant, you must consult with your medical doctor to determine suitability of our programmes. You will need to request from your medical doctor a Letter of Approval to stay at the Gillian McKeith Wellness Ranch and participate in the programme(s). All clients are advised to consult with the medical doctor or medical specialist before embarking upon any lifestyle programme at the Gillian Mc Keith Wellness Ranch.
Clients must disclose all health conditions to McKeith Research Ltd /Gillian McKeith Wellness Ranch at time of booking.
Client agrees that McKeith Research Ltd /Gillian McKeith Wellness Ranch and its Directors shall not be held liable or responsible for any loss or damages to the client property whilst staying at the Retreat. Client agrees that McKeith Research Ltd /Gillian McKeith Wellness Ranch and its Directors shall not be held liable or responsible for any injury or damages or death to the client whilst at the Wellness Ranch or at any time after the Retreat stay. In the event of medical emergency treatment needed for the client during the stay at the Gillian Mckeith Wellness Ranch , the client and /or representative(s) of McKeith Research Ltd /Gillian McKeith Wellness Ranch will make every effort to contact the local medical doctor and/or medical clinic in the area and/or the nearest regional hospital whichever is most appropriate and with the quickest response time. Client agrees that McKeith Research Ltd /Gillian McKeith Wellness Ranch and its Directors shall not be held liable or responsible for any emergency medical treatment required for the client by medical professionals.